Frequently Asked Questions

Get answers to common questions about New Look Hair Color & Cut Package.

Appointments typically last 2.5 to 4 hours depending on color complexity, hair length, and whether lightening or extra treatments are required. Your stylist will confirm timing during consultation to ensure an unrushed, quality transformation.

Our priority is hair integrity. We use gentle formulas, bond-building treatments, and professional techniques to minimize damage. For previously damaged hair, we recommend a consultation and add-on reparative treatments to strengthen hair before or during color services.

Absolutely. We welcome custom shade requests and will mix colors tailored to your skin tone, eye color, and style goals. Bring photos to your appointment; your stylist will create a personalized formula and placement plan for flattering results.

Arrive with dry, unstyled hair unless instructed otherwise; avoid heavy product buildup. Bring inspiration photos and be ready to discuss color history. A brief consultation at the start ensures accurate expectations and a safe, customized color plan.

To preserve color and cut, use sulfate-free shampoo, color-safe conditioners, and heat protectant. Schedule touch-ups every 6–10 weeks depending on growth and color type. We’ll provide a personalized at-home routine and recommended products during your appointment.

Yes, we handle color correction cases, though they often require additional time, steps, and cost. Book a consultation so we can assess your hair history, condition, and goals, then create a step-by-step plan to achieve safe, lasting correction.